Data Deletion Instructions & Request

Effective Date: 9 October 2026

This page explains how individuals may request deletion of personal information associated with HotelSeDirect and related NIKISOFT services, including information used in connection with SAFARU.IN where applicable.

1. How to Request Data Deletion

You may submit a deletion request by email to info@nikisoft.net.

Please use the subject Data Deletion Request and include enough information for us to identify the relevant account or records.

• Your name
• The email address and/or mobile number associated with your account
• The platform concerned: HotelSeDirect, SAFARU.IN, or both
• If you are a hotel partner, the hotel/property name where relevant
• A brief description of the information or account you want deleted

2. Identity Verification

Before acting on a request, NIKISOFT may take reasonable steps to verify the identity or authority of the requester. We may contact you through an email address or mobile number already associated with the relevant account.

3. What May Be Deleted

Subject to applicable law and legitimate operational requirements, deletion may include personal profile information, account information, communication preferences and other personal information that is no longer required for the purposes for which it was collected.

For hotel partners, a deletion request may also affect access to HotelSeDirect and information associated with the partner account. Public property information may be removed, deactivated or otherwise handled according to the status of the property and applicable service arrangements.

4. Information We May Need to Retain

Deletion is not always immediate or absolute. Certain information may need to be retained where reasonably necessary for legal compliance, accounting, taxation, fraud prevention, security, dispute resolution, reservation records, payment or refund records, enforcement of agreements, or establishment and defence of legal claims.

Where information must be retained, we will limit its use to the applicable lawful or operational purpose and retain it only for as long as reasonably necessary.

5. WhatsApp Communications

If you have communicated with NIKISOFT, SAFARU.IN or HotelSeDirect through WhatsApp, you may include this in your deletion request. NIKISOFT can address information under its control, subject to applicable retention requirements.

Information processed independently by WhatsApp or Meta is governed by their own terms, privacy policies and account/data-management procedures.

6. Marketing Opt-Out Is Different from Account Deletion

If you only want to stop promotional WhatsApp communications, you may reply STOP to an applicable marketing message or contact us. You do not need to request deletion of your entire account merely to opt out of marketing.

7. After We Receive Your Request

1. We will review the request and identify the relevant records.
2. We may ask you to verify your identity or provide clarification.
3. We will assess whether any information must be retained for lawful or legitimate operational reasons.
4. We will take appropriate deletion, anonymisation, deactivation or restriction steps for eligible information.
5. We will communicate with you regarding the request using the contact details provided or associated with the account.

8. Contact

For more information about how personal information is handled, please read our Privacy Policy.